LTMS unable to access.

Part 1. UNABLE TO ACCESS YOUR LTMS PORTAL?

HERE’S WHAT TO DO IF YOU CHANGED YOUR Email using / send E mail to clientcare@lto.gov.ph

Posted : January 6, 2026

Time : 11:39 AM

Original Content by : Rommel Garcia Poblador 

Step-by-Step: Pagpapalit ng Email sa LTMS Portal/ClientCare

Step 1: Ihanda ang mga kailangan

* Valid government-issued ID (Driver’s License, Passport, PRC ID, etc.) – siguraduhing malinaw ang scan o photo.

* Old email address na naka-register sa LTMS Portal.

* New email address na gusto mong gamitin.

LTMS account reference (hal. LTMS ID, Plate Number, o Registration Number).

Step 2: Gumawa ng formal email request

Buksan ang email client mo at i-compose ang email sa:

clientcare@lto.gov.ph

Subject line: Request to Change Registered Email – [Your Full Name]

Body ng email halimbawa:

Magandang araw po,

Ako po si [Buong Pangalan], may LTMS Portal account na naka-register sa email na [Old Email Address]. Nais ko pong palitan ang aking email sa bagong account na [New Email Address].

Mga detalye ng aking account:

- LTMS ID / Plate Number / Registration Number: [Ilagay dito]

- Valid ID attached: [I-attach ang scan/photo ng ID]

Hinihiling ko po ang inyong tulong na ma-update ang email ko sa inyong system.

Maraming salamat po.

Lubos na gumagalang,

[Buong Pangalan]

[Contact Number]

Step 3: I-attach ang ID

Siguraduhing malinaw ang front at back ng ID kung kinakailangan.

I-check na readable at walang nakatabing detalye.

Step 4: I-send ang email

Double-check ang lahat ng detalye bago i-send.

I-save ang copy ng email bilang record ng request.

Step 5: Hintayin ang confirmation

Karaniwang mag-reply ang ClientCare sa loob ng 3–5 business days (depende sa dami ng inquiries).

Makakatanggap ka ng verification email sa bagong email para tapusin ang update.

Step 6: I-verify ang bagong email

Buksan ang email at i-click ang verification link.

Pagkatapos nito, ang bagong email na ang gagamitin sa LTMS Portal.

Tips

- Huwag magbigay ng LTMS password sa kahit sino.

- Siguraduhin na ang bagong email ay secure at aktibo.

- Kung urgent, puwede rin personal visit sa LTO branch para mas mabilis.

DISCLAIMER:

Ang impormasyong ito ay ginawa para sa layuning pang-impormasyon at awareness lamang. Ang mga proseso, requirements, at oras ng pagproseso ay maaaring magbago anumang oras ayon sa patakaran ng Land Transportation Office (LTO). Para sa opisyal, kumpleto, at pinakabagong gabay, makipag-ugnayan pa rin nang direkta sa LTO ClientCare o bumisita sa pinakamalapit na LTO office. Ang may-ari ng LTMS account ang tanging may karapatang mag-request ng anumang pagbabago sa kanilang personal na detalye.

 Part 2 UNABLE TO ACCESS YOUR LTMS PORTAL?

HERE’S WHAT TO DO IF YOU CHANGED YOUR Email. 

Awareness post

Posted : January 5, 2026

Time : 8:00 PM

Original Content by : Rommel Garcia Poblador 

Maraming drivers ang hindi na ma-access ang kanilang LTMS Portal dahil sa pagpapalit ng email address. Mahalagang malinaw: hindi ito basta-basta mare-retrieve online kung wala ka nang access sa lumang email.

PROPER WAY TO RECOVER YOUR LTMS ACCOUNT:

1. Personally visit the nearest LTO Office

Seek assistance from the LTMS Help Desk / Client Support.

2. Prepare the following:

- Driver’s License / Student Permit / Conductor’s Permit

- One valid government-issued ID

- Old email address (if remembered, even if no longer accessible)

- New active and personal email address

3. At the LTO office, they will:

- Verify your identity

- Update your registered email address

- Reset your password or issue temporary access

IMPORTANT REMINDERS:

* The “Forgot Password” option will not work if the OTP is sent to your old email.

* Do NOT create a new LTMS account.

One driver = one LTMS account only.

Duplicate accounts may cause problems with records, renewals, or violation history.

PRACTICAL ADVICE FOR ALL DRIVERS:

Use a personal and long-term email address for your LTMS account.

Avoid using company or temporary emails.

Do not entrust your LTMS account to fixers or third parties.

DISCLAIMER:

This post is for information and public awareness only. Only the Land Transportation Office (LTO) has the authority to update and recover LTMS accounts.