Quality

Defects don’t originate in departments — they come from broken processes.

So why is the Quality Department usually the first to get blamed?

Across industries, I’ve noticed the same pattern: when a defect appears, the instinct is to ask “Who messed up?” instead of “What in our process failed?”

Here’s the truth:

Defects are rarely the fault of one team. They’re symptoms of process gaps that often span multiple functions. But because Quality is the one tracking and reporting them, it becomes the easy target.

Quality isn’t about policing.

It’s about partnership.

Lasting improvement happens when we fix the process, not point fingers. When every department takes ownership of quality in their own workflow, defects shift from being a cause for blame to a catalyst for improvement.

Question for my network:

How do you create a culture where quality is everyone’s job, not just the Quality team’s?