What they found was staggering: the testing company, NCS Pearson, had made a massive scoring error. The mistake affected 45,739 students, and 7,935 who were told they’d failed had actually passed. Some students had been denied diplomas, retaken classes, or faced lost opportunities because of the company’s blunder.
All because one parent refused to accept that the result didn’t make sense.
Never underestimate the power of asking questions.
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