How to update BIR COR?

Haay.. ito na naman tayo. Long post ahead. Today I went to BIR Parañaque just to update my COR Certificate of Registration. Simple transaction, right? That’s what I thought.

Pagpasok ko, sabi ng guard, kumuha raw ng queue number sa dulo. I told the employee it was for a COR update, binigyan ako ng number, then told to wait for Counter 5 to call my number.

Pagdating sa Counter 5, sabi, “Punta po muna kayo sa Counter 1 for computation.”

Pagdating sa Counter 1, sabi naman, “Punta po muna kayo sa computer area para ilagay details ng payment form.”

Pagdating sa computer area… “Sige po, log in na lang kayo dyan.”

Log in saan? Ano pipindutin? Ano ilalagay? Walang explanation. I only saw the desktop screen ng computer. As if expected na alam ko na lahat.

After asking for help and paying online, sabi, “Okay na po yan.”

So balik ako sa Counter 5. Then suddenly, “Need niyo po muna i-print ang proof of payment.”

And honestly, madami pang nangyaring iba tulad nito kanina pero di ko na iisa isahin kasi you get the point.

Why is our system designed this way??? Bakit parang bawat tao isang piraso lang ng impormasyon ang ibibigay, tapos ikaw ang bahalang manghula ng susunod na step? Why not tell people ALL the steps at the start?

“Sir/Ma’am, eto po buong process for COR update:

1. Get computation sa computer area.

2. Fill out the payment form.

3. Pay online.

4. Print proof of payment. 

5. Once done Return to Counter 5.”

Ganun kahirap ba?

Instead, ordinary citizens are passed around like a ball, counter to counter, person to person, without complete instructions. Para kang nasa obstacle course, hindi government service. This doesn't just happen in BIR, almost all government offices are like this and this is exactly why people get frustrated.

And yes, people with money who can pay others to process these things probably never have to experience this. But for regular citizens doing things themselves, this is the reality...

Honestly, I’m not even angry anymore..just genuinely confused why this has become normal. 😔

Because no one care sa mga tauhan ng BIR.

They can make process for each transaction print it in scratch paper ang give it to those who need it to speed up the transaction. 

Philippines. 🇵🇭